Thursday, December 10, 2015

Electrical Service Solicitors

Salem PowerChoice is not making sales calls

The City understands that residents are receiving in-person and telephone-based sales calls from companies that are selling electricity supply services. In some cases, these companies appear to represent the City’s program, Salem PowerChoice.


All eligible customers will be automatically enrolled.

On November 30, the City made a single automated call about Salem PowerChoice. If you receive a call on any other date or an in-person visit, here are three things to keep in mind:

  • The company you are speaking with is not associated with Salem PowerChoice.
  • You should treat your National Grid account number like you treat your credit card information. Do not give it out unless you want to purchase your electricity from someone else.
  • You do have the right to select an electricity supplier of your choice. If you choose to explore this option, please check the terms of the agreement carefully. Things to check for include: minimum bill amounts, contract length requirements, early termination fees, low introductory rates that change after the introductory period ends, and rates that vary.
The City has worked carefully to ensure that Salem PowerChoice provides a trustworthy, transparent alternative. The program has no minimum contract length requirements. The rate is fixed for 12 months. You may leave, or opt out, at any time. And there are no early termination fees or penalties for opting out.

All solicitors must be registered with the police department in accordance with city ordinance. If a solicitor comes to your door and does not present a police issued identification card at your request call the police at 978-744-1212.

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